Returns & Refunds

In the unlikely event that you receive an order that is unsafe or defective.

1.  Please do not return the damaged product unless advised by a support member;

2. Please contact us with your order number, item(s) considered damaged and photographic evidence and description at info@revivr.co.za within 30 days of receipt of order. Please note that the onus lies with the customer to prove that the product is unsafe or defective.

In the event that your product has not been opened and you would like to return your order.

1. Please inform our support team of your intention and reasons of returning your order to  info@revivr.co.za,

2. Upon our acceptance of your intention to return your order, a return address shall be provide;.

3. Please return the goods to the address provided by our support team within 7days, calculated from the date of delivery of the goods to you.

4. All orders intended to be returned to us will be at the customers responsibility and account.

4.1. If your order qualified for free shipping, please note that the initial shipping costs will be levied against you.

4.2. Customers must ensure that the correct delivery address is forwarded to the carrier services and the product is returned to us in its original packaging;

4.3. Revivr cannot be held liable for returned products that arrive broken, in the event that a customer returns a product(s) and it arrives broken at our address, the refund will not be allocated to the customer.

5. Your full refund less the shipping costs will be paid into your account within 30days from the date of cancellation.

Return of used and or opened products

Due to the nature of the products sold by us, we will unfortunately not be able to accept any returns and exchanges of opened and or used products.

Clients are advised to consider the ingredients of products before purchase in order to identify possible allergens or irritants. In the event that a customer experiences any skin reactions from utilising our products, we advise that the customer should urgently seek medical assistance.